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Old February 16th, 2007, 03:40 AM
heinz57g heinz57g is offline
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Join Date: May 2005
Location: Sometimes I Wish I'd Know
Posts: 263
Default Not even TAPCIS, but CS4.0.2

this is just great: i have to use the TAPCIS forum to write about CS402!

i have been using CS402 since whenever as a backup for accessing my classic mail, or
whenever interactive access was needed (billing etc).

there was always the normal CIS home screen, with news and adverts etc etc, from there
into mail went fine.

since a few days that home screen has vanished, all i am getting is ...

-- Authentication Failure
--
-- Your cookies are invalid, or Your User ID and Password were not recognized.
-- Please try again.
--
-- If the problem persists contact Customer Service for assistance

same on four different computers, so it cannot be the computer itself and/or cookies, ID or PW.

i can still access my mail from there, so ID and password must be fine - but really only
the mail, nothing else.

before posting this here, tried both thru CS402 and the browser to post a mssg in the
CLASSIC SUPPORT forum. now the strangest: when i try to log in there, i get, even in the
browser, the very same error mssg as above!

once again, a totally baffled - heinz -

PS: an ever-so-possible-or-not idea: all computers were recently update with very latest security
updates of WIN XP - can this disturb the login with CIS? when for example in the CLASSIC SUPPORT
FORUM, i can see mssgs, but not log in and write. i can also not for example click on a name of a
user and see his details (wanted to write gary for example a mail), up pops a screen with a cryptic
numerical error remark.

Last edited by heinz57g; February 16th, 2007 at 04:00 AM.
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